Dipost Oleh

Otto Digital Group

Nama Pekerjaan: Network Operating Center (NOC)

Deskripsi Pekerjaan:
Job Descriptions:

1. Responsible for carrying out monitoring operations, servicing servers, network and telecommunication equipment in data centers and other organizations.
2. Perform the installation and configuration of software, hardware, and other devices
3. Contribute to the enhancement of SOP and process design implementation
4. Manage incidents/service requests assigned to them till resolution/execution.
5. Handle end user’s escalation effectively.
6. Route assign tickets to an appropriate support group if necessary.
7. Identifying and escalating high priority, high severity issues.
8. Updating pending tickets with timely, precise, and accurate updates.
9. Following up with end-users, if necessary, for closure of pending tickets.
10. Following up with support groups, if necessary, for closure of pending tickets.


Requirements:

1. Bachelor’s degree from Information System, Computer Engineering.
2. Strong analytical and planning skills.
3. Good communication skills.
4. Excellent problem-solving skills.

FASILITAS DAN TUNJANGAN
- Transport Allowance
- Health Insurance
- Telecommunication Allowance
- Bonus

MINIMUM PENDIDIKAN
Bacheloor Degree

MINIMUM PENGALAMAN
1-3 Years

JAM KERJA
Working Hour (8-17) at office

URGENSI
ASAP

TIPE PEKERJAAN
Full Time