Nama Pekerjaan: Technical Account Manager

Deskripsi Pekerjaan:
- Lead and manage team
- Responsible and ensuring incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
- Maintain and manage high-quality service delivery to customers, Ensure compliance with SLA
- Revise and develop processes to strengthen the current Service Framework, Review policies, and highlight the challenges in managing SLAs
- Responsible for team & vendor management, overall use of resources, and initiation of corrective action where required
- Creation and quality controls of reports, dashboards, metrics for operations and presentation

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FASILITAS DAN TUNJANGAN
- Health Insurance
- Cellphone allowance

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MINIMUM PENDIDIKAN
Bacheloor Degree

MINIMUM PENGALAMAN
5-10 Years

SYARAT MINIMUM SERTIFIKASI
- Cisco (CCNP Routing & Switching)
- Project Management Institute (PMP (Project Management Professional))

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JAM KERJA
Working Hour (8-17) at office

URGENSI
ASAP

TIPE PEKERJAAN
Full Time