Dipost Oleh

PT Abhimata Persada

Nama Pekerjaan: IT Help Desk

Deskripsi Pekerjaan:
Job Description:

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Requirements:

Good Knowledge in SQL
Good knowledge in Programming
Background degree in Information Technology or Electrical Engineering
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with remote desktop applications and help desk software
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues

FASILITAS DAN TUNJANGAN
- Transport Allowance
- Health Insurance
- Reimbursement
- Religious Holiday Allowance (THR)
- Overtime Compensation

MINIMUM PENDIDIKAN
Bacheloor Degree

MINIMUM PENGALAMAN
1-3 Years

JAM KERJA
Shifting

URGENSI
ASAP

TIPE PEKERJAAN
Full Time