Nama Pekerjaan: IT Helpdesk

Deskripsi Pekerjaan:
PT SINERGY INFORMASI PRATAMA (SIP) is one of the enterprise IT system integrators in Indonesia, with main focus on providing integrated network infrastructure solutions. Currently we are seeking for qualified candidates to fill the position of: IT HELPDESK

Qualification:
Min. education SMK TKJ or a Bachelor degree in Computer Engineering, Information Technology or other related fields
Understanding of basic troubleshooting in computer and network system (switch, router, etc)
Knowledge and experience of various software, firmware and application
Skilled in determining IT necessities and training end-user
In touch with innovation and new trends in IT support
Strong analytical and problem solving skills to identify best solutions and/or alternatives
Able to work independently or in a team
Service-minded to help colleagues and other departments with technical issues
Good interpersonal and communication skills (verbal and written)
Time management and effective prioritization over multiple running projects

Roles and Responsibilities:
Ensure that all computers and other supporting peripherals are in working order and connected to the network
Ensure that all apps are up and running in users’ devices
Perform and store backup in users’ computers
Storing softwares for the troubleshooting of computer and other devices
Create technical report, documentation and database update
Prepare computers for new users and fix troubled computers or peripherals in a timely manner
Record and deliver solutions as per operational procedure
Issue and resolution recap
Handle and escalate issues to IT Support if necessary
Make certain all issues are handled according to SLA response time or resolution time

---

FASILITAS DAN TUNJANGAN
- Religious Holiday Allowance (THR)
- Bonus
- Pension Guarantee
- Certification Program

---

MINIMUM PENDIDIKAN
Vocational School

MINIMUM PENGALAMAN
1-3 Years

---

JAM KERJA
Shifting

URGENSI
1 Month Notice

TIPE PEKERJAAN
Full Time