Nama Pekerjaan: IT Desktop Support Engineer

Deskripsi Pekerjaan:
Roles and Responsibilities:
● Responding to client support requests.
● Contacting clients to find out the nature of the problem.
● Travelling to the client’s location or connecting via a remote link.
● Troubleshooting hardware and software issues.
● Installing and maintaining hardware and computer peripherals.
● Installing and upgrading operating systems and computer software.
● Troubleshooting networking and connection issues.
● Advising on software or hardware upgrades.
● Providing basic training in computer operation and management.
● Completing job reports and ordering supplies


Desired Experience:
● Computer OS/Peripherals troubleshooting
● Handling Different PC Operating Systems ( Windows 7/8 and 10)
● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) ●
Basic knowledge of SOE and group policies
● Printer support
● Good knowledge of MS Office tools installation & troubleshooting
● Excellent customer service and people skills
● Field experience supporting a variety of technologies and services
● Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and
virtual operating systems
● Ability to manage time and resources to meet or exceed expectations in high-profile situations while
maintaining professionalism under pressure


WHO ARE WE LOOKING FOR?
● Minimum education SMK / D3 Informatics / Computer Engineering
● Maximum 30 years old
● At least 2 years of relevant experience as IT Support, IT Maitanance or related field
● Excellent troubleshooting and optimization skills
● Up to date with knowledge technology
● High level of confidentiality and professionalism
● Full Work From Office
● Willing to be placed in Surabaya

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FASILITAS DAN TUNJANGAN
- Health Insurance
- Religious Holiday Allowance (THR)

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MINIMUM PENDIDIKAN
Vocational School

MINIMUM PENGALAMAN
1-3 Years

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JAM KERJA
Working Hour (8-17) at office

URGENSI
ASAP

TIPE PEKERJAAN
Full Time